From Lead to Site Visit – Voice AI Automation for a Real Estate Platform
| Client | Confidential (Fast-growing Property Management / Real Estate Aggregator in South India) |
| Service Provider | Product Siddha |
| Industry | Real Estate |
| Service | AI Automation Services / Voice AI for Real Estate |
The Problem: Too Many Inquiries, Not Enough Humans
Our client is a rapidly growing real estate aggregator in South India. They receive thousands of property inquiries every month from their website, WhatsApp, 99acres, and Magicbricks. But here was the real challenge:- Human agents were overwhelmed by repetitive questions
- “Is this available?” “What is the rent?” “2BHK in HSR?” – same questions all day
- Agents missed calls and delayed responses
- Many leads came at odd hours
- Too much time was spent filtering serious buyers from casual ones
The Solution: A Digital Leasing Assistant That Handles Everything
Product Siddha designed a Voice AI system that works like a real leasing agent. Not a bot. Not a script. A smart Digital Leasing Assistant that understands context and responds naturally. Here’s how it works:1. Context-Aware Conversations
The AI knows where the lead came from and acknowledges it:- Website
- Property listing links
2. Smart Interruption Handling
In the test video, the customer suddenly asked:“Do you have anything in Sipani Viveza?”
The AI immediately switched context and spoke about that exact building.3. Real-Time Database Lookup
It checks availability in real-time and even suggested alternatives:- HSR Layout
- Marathahalli
- Other matching properties
The Wow Moment: The AI Negotiated and Upsold
This was the most powerful part of the interaction. The customer had a budget of ₹40,000. The property they wanted was ₹45,000. Instead of rejecting the lead, the AI said:“The rent for this property is ₹45,000, which is slightly above your budget. Would you still be interested?”
The customer said yes and accepted the price difference. No human intervention. No negotiation stress. This showed the AI could sell, not just support.The Conversion: Appointment Booked Automatically
Once the customer showed interest, the Digital Leasing Assistant moved into conversion mode:- Confirmed date & time
- Collected name, phone, email
- Booked the site visit
- Sent confirmation by SMS/Email
The Outcome: Faster Responses, Better Conversion
This Voice AI became the first touchpoint and the qualification engine.Key Wins
- 24/7 agent availability
- Human workload is drastically reduced
- Instant answers for availability, pricing, and alternatives
- Serious buyers only – filtered before they reach the sales team
- Professional, polite, and consistent tone every time
Business Impact
- No missed leads
- Faster conversions
- Zero wait time
- High-quality appointments
Pull Quotes (From the Conversation)
“I found a 2BHK… However, the rent is 45,000, which is slightly above your budget. Would you still be interested?”
“I have noted your preferred time. I will now proceed to book this site visit for you.”